FAQ's
Frequently Asked Questions (FAQs) – Urban Bazars
Got a question? You’re not alone. Here are answers to the most common questions our customers ask.
🛍️ Orders & Payments
Q1: How do I place an order on Urban Bazars?
A: Simply browse our product categories, select the item you want, click "Add to Cart," and proceed to checkout. You can shop as a guest or log in for a faster experience.
Q2: What payment methods do you accept?
A: We accept UPI, Credit/Debit Cards, Net Banking, Wallets, and Cash on Delivery (COD).
Q3: Is Cash on Delivery (COD) available?
A: Yes, COD is available on select orders. A nominal fee may apply.
Q4: I haven’t received my order confirmation. What should I do?
A: Please check your spam or promotions folder. If you still haven’t received it, email us at support@urbanbazars.com with your contact details.
🚚 Shipping & Delivery
Q5: How long does delivery take?
A: Delivery usually takes 2–6 business days, depending on your location. Rural and remote areas may take slightly longer.
Q6: Do you offer free shipping?
A: Yes, we offer free shipping on prepaid orders above ₹499. Standard shipping fees may apply below that.
Q7: Can I track my order?
A: Yes. Once your order is shipped, you will receive a tracking link via email or SMS.
🔁 Returns & Refunds
Q8: What is your return policy?
A: You can request a return within 7 days of delivery for eligible products. Items must be unused, in original packaging, and include all tags/accessories.
Q9: How do I request a return or refund?
A: Email us at support@urbanbazars.com with your order ID, reason for return, and pictures if applicable. We’ll guide you through the process.
Q10: How long does it take to get a refund?
A: Refunds are processed within 5–7 business days after the returned product is received and inspected.
🔐 Account & Privacy
Q11: Do I need to create an account to shop?
A: No, you can shop as a guest. However, having an account lets you track orders and enjoy faster checkout in the future.
Q12: Is my personal information safe with Urban Bazars?
A: Absolutely. We use secure payment gateways and follow strict data protection practices. Please read our Privacy Policy for details.
📞 Customer Support
Q13: How can I contact Urban Bazars for help?
A: You can reach us via:
📧 Email: support@urbanbazars.com
📞 Phone: +91-9131068908 (Mon–Sat, 10:00 AM – 6:00 PM)
Q14: Do you offer support on WhatsApp or social media?
A: We’re working on it! For now, feel free to message us on our Instagram or Facebook pages for general queries.
Still need help? We’re happy to assist you. Just contact us and we’ll get back to you as soon as possible.